New Syncron Dealer to Dealer (D2D) Software Extends a Dealer’s Supply Chain to Accelerate Repair Times and Maximize Customer Loyalty
Giving dealers visibility into parts inventory outside of their distribution networksSynchron D2D accelerates repair times while reducing shipping costs, excess inventory and part returns
STOCKHOLM, August 24, 2022 /PRNewswire/ — Syncron today announced the launch of Syncron D2D, a powerful retail inventory solution enhancement that reduces service repair times and increases revenue by extending parts inventory to beyond dealer distribution networks to other dealers. Syncron D2D goes beyond existing solutions with features such as Parts Distribution Center (PDC) backorder retrieval, a feature that automatically triggers a parts search and eliminates manual processing. By seamlessly integrating with existing retail inventory systems and including a powerful mobile app, Syncron D2D maximizes parts availability and customer satisfaction while reducing inventory and excess costs.
“With pressure to get customers back into service faster than ever, OEMs can no longer afford to rely solely on local dealer inventory. The breadth and depth of inventory needed to serve the aftermarket is simply too long and OEM fulfillment center lead times, especially for out-of-stock parts, are too long,” says Staffan Théandre, director of Service Supply Chain Solutions, Syncron. “With Syncron D2D, OEMs can utilize the entire dealer network inventory to reduce back-order times and increase same-day repair rates while reducing excess network inventory and parts returns. This next-level inventory optimization and parts distribution, coupled with the cost and time-saving automation of previously manual processes, makes Syncron D2D a game-changer for OEMs, dealers and customers who rely on it. .”
Historically, when a dealership needed an out-of-stock part from the OEM or parts distribution center, the customer had to wait. While most OEMs can give dealers some visibility into other inventory, these systems are limited, require tedious manual processes, and involve expediting shipments, eroding profit margin and carrying a significant environmental burden. Instead, Syncron D2D automatically triggers a comprehensive search for potential sellers. When it finds the part needed, Syncron D2D facilitates the transaction. Through an intuitive mobile app, dealers can automatically locate parts, optimize stock levels, respond to inquiries, offer dealer incentives, track shipments, and more. According Gene Metheny from Carlisle and Company, companies that have implemented the types of processes enabled by Syncron have achieved significant improvements in backorder processing rates, future part returns and dealer network inventory obsolescence, as shown in the Carlisle Group North American Parts Benchmarking Study.
Benefits of Syncron D2D
- Reduce customer wait times and equipment downtime
- Improve customer and dealer satisfaction
- Fewer returned and obsolete parts
- Decrease overall inventory and excess inventory
- Reduced expedited shipping costs
- Fewer lost sales due to backorder delays
To learn more about Syncron D2D, visit: syncron.com/dealer-to-dealer
Syncron enables leading manufacturers and distributors to capitalize on the new service economy. We improve the profitability of aftermarket businesses, optimize working capital, increase customer loyalty, and enable customers to successfully transition to service-oriented business models. With industry-leading investments in AI and ML, Syncron offers the industry’s first portfolio of intelligent, end-to-end, customer-approved Service Lifecycle Management (SLM) solutions. Delivered on our Connected Service Experience (CSX) platform, our solutions encompass spare parts inventory, pricing, warranty, service contract and field service management. It’s no secret that the world’s biggest brands trust Syncron, the world’s largest privately held leader in intelligent SaaS SLM solutions. To learn more, visit syncron.com.
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